FAQ

Are you licensed and insured? Of course, we are licensed through the State of Idaho Division of Occupational and Professional Licenses. Our license number is RCT-8988. You can do a lookup here to verify. Having a registration requires that we have the appropriate amount of liability and workman’s compensation insurance to meet the states requirement for licensing.

Can you provide references or examples of past work? Yes, we can provide images or addresses of past work. We honor the privacy of our clients, we will not provide names or phone numbers unless we have expressed permission. Using our Better Business Bureau and Google reviews can be a good secondary option to references. You can also read our client testimonials.

What is your process for preparing surfaces and applying paint? Our process varies depending on the project. Our goal is to ensure a long-lasting finish. We only use high-quality materials and take pride in doing everything necessary to appropriately prep surfaces.

How long will the project take? Most residential painting projects take a week or less. We work efficiently so that we can minimize the disruption to your daily routines. We communicate daily to ensure you know what will happen next and will realign expectations if something unforeseen arises.

What is the cost estimate, and what does it include? Surprises are only fun on birthdays. We proudly offer no surprise pricing. Typically, we provide fixed bids to avoid unexpected surprises. All of our bids include labor and materials to complete the work. If you want variations of the estimate or are using our estimate to budget for projects that are more than 30 days from the day of the estimate, we will note it on the estimate to keep expectations clear for you and for us. If you request a change once we begin the work, it will be considered a change order, and we will give you an additional estimate of costs.

Do you offer a warranty or guarantee on your work? We offer a two-year workmanship warranty on the work we do. If you experience an issue with peeling, bubbling, or crackling paint, call us, and we will come out within a few days to investigate. If we find there is a product failure, we will engage with our painting manufacturer to resolve the issue.

Will you handle the cleanup after the job is done? We often leave the place cleaner than we found it. Extra empty paint buckets, masking trash, and job materials will be placed in trash bins or taken off the property for disposal.

Do you have experience working with specific types of paint or surfaces? With over 30 years of experience, we have worked with a wide array of products and surfaces. Our focus over the past few years has been on using more environmentally friendly products, mainly for interior and exterior residential repaints. When needed, we will incorporate industrial products to maintain longer wear times.

Will you provide a written contract? We provide written estimates for the work to be completed. Our estimates outline the work areas or structures to be painted, the products we intend to use, the estimated timeline to begin and complete the work, estimated or fixed bid pricing, additional options and any other important details that need to be documented.

How will you communicate with me throughout the project? Our primary form of communication will be daily onsite check-ins with the crew while they are working at your home. Additionally, we will also communicate by text message, email, or phone, whichever method you prefer.

Do you provide refunds? We do not, but let’s discuss why. Due to the nature of the work (manual labor) and the materials we use (tinted coatings that cannot be returned), we do not offer refunds. Additionally, we do not require payment until we are done, which provides us with an opportunity to ensure you are pleased with the work all along the way.

I have other questions. Great, we love providing answers. Please call 208-870-7236 or use our Contact Form.